In my last post I wrote about a potential new place to get groceries. Well, I tried it, and I LOVE IT.
In order to get up to the “$40 in Savings” to get free delivery, I had to spend $150, which as anyone who has shopped at a Costco knows, is far to easy an amount to reach. :) An added bonus is that for your 1st order, the company knocks off $50. If the prices were good before, they are downright awesome after that! So, for a mere $96, I recieved:
Organic Basil Leaves (2.85 oz)
Organic Rosemary Leaves (3.5 oz)
Organic Oregano Leaves (2.5 oz)
Sugar (10 pounds)
Low Fat Milk (1 gallon)
Shredded Cheddar/Monterey Jack Cheese (5 pounds)
Black Beans (six 15.5 oz cans)
Frito Lay chips (fifty 1 oz bags)
Tomato Sauce (twelve 15 oz cans)
Honey (80 oz)
Boneless Skinless Chicken Breasts(4.58 pounds)
Butter (16 4 oz sticks)
V-8 (twenty-eight 11.5 oz cans)
I ordered Friday night, and scheduled the delivery for Tuesday (as that was when was most convenient for me). They showed up at 10:30, which was much earlier than I expected. The person who was brining my groceries was very nice and went over my order to make sure nothing was missing. Unfortunately, one of the items was in the wrong size (rather than twelve 15oz of tomato sauce it was one large 105 oz can). I assumed the mistake to be mine (as I sometimes do silly things like that), so I did not mention it to the delivery person. After he left I double checked and saw that it was actually their mistake. I sent an e-mail and within minutes was told that they would correct this mistake. Sure enough, a few hours later, the delivery man was back at my door with the correct item.
So to sum up, great prices, great products, easy to use, and phenomenal customer service – I give it an A+. I will be ordering again! It’s obviously not a weekly grocery shopping type of experience (the whole point of buying bulk is so you do not have to shop weekly!), but I expect I’ll be ready for more in about 3 months.
I will add one thing I think could improve the service: They should inform customers of the window of time in which to expect their order to arrive. For me, it’s not a huge deal to have no idea what time a delivery is going up because I’m fortunate enough to work part time. I can plan to spend entire days at home waiting for a delivery. I know many other New Yorkers, however, are far more busy than I am and would need a hard and fast window. I suppose the fact that they only deliver to doormen building helps deal with the issue of folks not being at home, but I’m not sure what they do in the case of an order with perishable items like milk and cheese.